How can we help you? Service is a product we offer that is as important to us as any of our other products.
We at Alma's Designs are dedicated to our customer service, so if you have any further questions after
looking over the website, do not hesitate to e-mail
or call us.
Q: What form of payment do you accept?
A: Alma's Designs accepts Visa, Master Card, and American Express credit cards and debit cards. We do
not accept cash, checks, money orders or CODs.
Q: Do you accept credit cards issued outside of USA?
A: To ensure the security of our consumers’ purchases, we may require additional identity verification
for all purchases made using a card issued outside of United States. Please use the following instructions
for your international credit card purchase:
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Fax a copy of the front and back of your credit card along with a copy of another form of
identification such as your passport to 510.550.4212. Please include your name, contact number,
e-mail address, items you want to order, including the sizes and colors in the fax so that we can
contact you about your order. If you do not have access to a fax machine, you may also e-mail
scanned copies of the images to
customerservice@almasdesigns.com.
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After we receive your fax or e-mail, we will contact you to verify information and identification to
process your order. Upon verification, all documents will be shredded for your security.
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For U.S. orders, you must have both a shipping address and credit card billing address within the
United States in order to make a purchase. The issuing bank must also be based in the United States.
Q: Do you charge sales tax?
A: By law, we are required to collect sales tax on orders shipped to addresses where Alma's Designs has a
physical presence. Alma's Designs is located in California; therefore, sales tax is applicable to orders
shipped to addresses in the state of California. The rate of sales tax for California residents is 7.25%.
Orders shipped outside of California are not charged sales tax.
Q: When will my credit card be refunded after a return?
A: Please allow one billing cycle from the date the returned package is received by Alma's Designs for your
refund to show on your card account. Please note that your banking institution may take up to two weeks to
process and post the credit to your account once they have received the information from Alma's Designs.
Shipping charges are non-refundable.
Q: Do I have to register to purchase?
A: While registering does have benefits, you do not have to register to make a purchase. You can continue
as a guest and during the checkout process, if you can choose, you can create a password for future purposes.
The benefits of registering include the ability to track the status of your orders, view your order history
and make future checkouts easier. When you register, you create an account that only you may access by using
your email address and a unique password created by you. If you signed up for our email list, this does not
mean you are registered.
Q: How do I register?
A: Click on the "My Account" link and follow the instructions. Or, once you have completed the checkout process
when you purchase items, you have the option to create an account, which will enable you to track the status of
your orders, view order history and make future checkouts easier.
Q: What if I forget my password?
A: Ooops... forgot your password? Don't worry. Simply click on the "Forgot your password?" link on "My Account"
and follow the instructions and prompts to recover your password.
Q: How do I change my password?
A: Click "My Account" & sign in. Once you sign-in to your account, you may change your password by clicking
on "My Account Info". Then, go to "Password" and follow the instructions and prompts to change your password.
Q: How do I make changes to my account profile?
A: Click "My Account" & sign in. Once you sign-in to your account, you may change any information on your
account profile by clicking on "My Account Info". Make the necessary changes to your account, (i.e. email
address, password, shipping information, billing information, etc.). Scroll to the bottom of the page, and
click on "Save Changes" to submit. The changes you have made will now be saved to your profile.
Q: How do I sign up for the email list?
A: You can sign up to receive emails from Alma's Designs to find out about sales, special offers, new arrivals
and other information. On the homepage, enter your first name, last name and e-mail address in the boxes under
"Join Our Email List" & click Sign Up! You will then be added to our database.
